E-commerce | Application of E-commerce
Application of E-commerce
- Searching capability: The consumer should be able to search products of interest and switch directly to the interested product over the internet.
- Downloading products: Consumers should able to download products and other supporting information and make their purchase decision.
- Online support : Staff should focus on customer services issued online.
- FAQ based on products: Once customers buys the products, they expect their problems to sort out directly without having to pick up the telephone.
- Message board to support customers: A message board provides customers access to information at all the time in a day. New customers can get benefited from the Questions and solution provided by a message board.
- Product newsletter: Customers can stay up-to –date with product information. Users can easily subscribe to mailing lists for product information.
- Support sales process :E-commerce site supports the sale process through purchase and then provide the necessary information to the customer.